1. Return Eligibility

To help us assess your request, returned items should generally meet the following conditions, subject to applicable law and the specific terms shown at purchase:

• The item is unused, unworn, unwashed, and in its original condition.
• Original tags, labels, and packaging are retained where reasonably possible.
• Your return request is submitted within the applicable return period.
• You provide the order number and relevant details so we can identify your purchase.

Items showing wear, washing, alterations, damage caused after delivery, or missing components may require further review. Nothing in this policy limits any mandatory consumer rights that apply to your purchase.

2. Incorrect, Damaged, or Defective Items

If your baseball jersey arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Email jerseyprocare@hotmail.com with your order number, a description of the issue, and clear photographs of the item and packaging where relevant.

We will review the information and explain the available resolution, which may include a replacement, repair where applicable, or refund in accordance with our policy and applicable law. Please wait for instructions before sending an item back.

3. How to Request a Return

1. Email our customer support team at jerseyprocare@hotmail.com.
2. Include your order number, the item you wish to return, and the reason for your request.
3. Wait for our response with eligibility information and return instructions.
4. If approved, package the item securely and follow the instructions provided.
5. Keep your return tracking details until the matter is resolved, where tracking is available.

Please do not send returns to an address that has not been confirmed by our customer support team.

4. Refund Processing

Once an authorized return is received and inspected, we will notify you of the outcome. Approved refunds will generally be issued to the original payment method unless otherwise required by law or agreed with you.

The time required for the refund to appear in your account may depend on your payment provider or financial institution. We will communicate any applicable processing information when your return is reviewed.

Any deductions, return shipping charges, or other fees will be applied only where permitted by applicable law and the terms disclosed for your purchase.

5. Exchanges

If you need a different size or style, contact us to ask whether an exchange is available. Exchanges depend on stock availability and the applicable return conditions.

If a replacement item is unavailable, our customer support team will explain the available options in accordance with the applicable policy and consumer law.

6. Personalized or Customized Jerseys

Where a product has been personalized with a customer-selected name, number, or other custom detail, additional return restrictions may apply to the extent permitted by law.

These restrictions do not remove any rights you may have if an item is defective, incorrectly personalized, or otherwise fails to conform to the order or applicable legal requirements. Please contact us if you have a concern about a personalized item.

7. Return Shipping

Return shipping responsibilities will be explained when your request is reviewed. Where an item is confirmed to be incorrect, damaged, or defective, we will advise you of the appropriate return or resolution process in line with applicable law.

Please use secure packaging and retain proof of shipment where available. Do not assume that shipping costs are covered unless this has been confirmed by our team or is required by law.

8. Cancellations

If you need to cancel an order, contact us as soon as possible with your order number. Cancellation may depend on whether the order has already been processed, personalized, or dispatched. If cancellation is no longer possible, our return policy and applicable consumer rights will apply.

9. Contact Us

For questions about returns, exchanges, or refunds, contact:

BaseballKitShop Customer Support
Email: jerseyprocare@hotmail.com
Website: baseballkitshop.com